Terms and Conditions

Digital Ideas Group Pte. Ltd. (DIG)

Website Design and Development


By placing an order with DIG, you confirm that you are in agreement with and bound by the terms and conditions below.

Warranty
We offer a 3 month warranty on our dynamic website packages.

It is the Client’s responsibility to review the site and ensure they are happy with it before agreeing to the finalisation of the project.

Any modifications that we don’t define as a bug for the purposes of the warranty will be quoted for separately and not fixed within the 3 month warranty.

Any changes that fall outside the 3 month period of any nature will be quoted for separately and not fixed within the 3 month warranty.

Design and the placement, editing and arrangement of editorial content are not subject to warranty. Should further support be necessary, a support contract may be negotiated.

What is covered:

 Broken links, error messages or site performance problems (if your site is hosted on a server you have chosen, server issues would be excluded)

 Download or page visibility problems due to browser incompatibilities

 Content Management System (CMS) problems, database, system or structural issues

 Failure of the website to operate to technical standards, restoration of your forms or pages in the unlikely event of a hacking attack (if your site is hosted on a server you have chosen, server issues would be excluded).

What is not covered:

 All issues relating to third party hosting systems, DNS errors or other problems outside our control

 Issues occasioned by customer error or misuse of the website

 Problems with third party components built into your website over which we have no control

Payment of Accounts
Quotes provided by DIG are valid for a period of one month from the date issued.

Any additional features requested outside of the proposed project scope will need to be negotiated.

Projects will be invoiced as follows:

A 50% deposit is required before commencement – this is defined as the date at which you inform us via email or phone that you agree to the terms of the proposal and you wish to go ahead. The project will not begin until this initial invoice is paid in full.

The remaining 50% is to be paid in full at the date you ask us to make the website live or we hand over the management of the site to you.

Invoices are not refundable. If the Client decides to terminate the contract after a project has commenced, the Client will be liable to pay for all work done up to the point of termination.

All invoices from DIG will be sent via email.

Invoice Terms
DIG is committed to making sure we help our Client’s get the most out of the web and offer exceptional value in doing so. This invoicing policy has been written so that Client’s who regularly pay on time are not disadvantaged by increased costs and restrictions associated with managing Client’s who do not pay on time.

When you engage DIG you are agreeing to our terms and conditions (including our invoice terms) and therefore agreeing to pay all invoices on time.

All of DIG’s invoices have strict 30 day terms unless otherwise agreed prior to commencement.

Every 7 days we will follow up on all Client’s with overdue invoices via email requesting a date when the invoice will be page.

If there are special circumstances we may agree to extend the due date for an additional 14 days.

If the invoice is still outstanding we will call the Client and ask for an explanation and ask for a date when the invoice will be paid.

If the invoice is not paid by this date one or more of the following may occur:

freezing any current work

moving to an up-front payment model for future projects

referring the debt to an agency

reducing the amount of concurrent projects

taking the website down and / or

discontinuing all future work for the Client.

The same may be considered for Client’s who continually fail to pay their invoices on time.

If we refer outstanding invoices onto our collection provider the Client will be liable for the invoice as well as the collection fees.

Click here to see full Invoice Terms and Conditions

Ongoing Maintenance and Security Releases
DIG uses Open-Source Software (OSS) which means after your site is built, there will be newer versions of the system released from time to time. For content sites we strongly suggest that you ‘patch’ or ‘update’ the website (unless specified) to the latest release each time it comes out to keep the site secure.

It is the Client’s responsibility as the website owner to ensure your website’s security.

For larger dynamic websites please ensure upgrades are performed by someone who knows what they are doing.

Please ensure you always perform a full site and database backup before implementing any new extensions to the site and before undertaking any upgrades.

DIG is not responsible for sites that have been not been correctly maintained.

If you would like DIG to provide ongoing support for maintenance please contact us to discuss your requirements and obtain a quote.

Rights and Ownership
Rights:
All services provided by DIG shall be for the exclusive use of the Client other than for the designer’s promotional use. Upon payment of all fees, the following reproduction rights for all approved final designs created by the designer for this project shall be granted:

Client to gain full transferable rights to brand identity.

Client to gain full license to reproduce works through commercial printers.

Ownership:
The Client shall be entitled to full ownership of all final artwork and identities created during the project upon full payment of the agreed fee.

Non Solicitation
If within one year of termination of works the Client hires or contracts with any employee or Independent Contractor of DIG. The Client will agree to pay DIG, a finder’s fee of 50% of the annual salary or contract fees offered to the contractor or employee. Said payment will be rendered within 30 days of hiring or contracting the contractor or employee.

Dependencies
In the event that any aspect of work is dependent on a separate third party or the Client’s in house team, the quality and punctuality of the Finished Product(s) may be subject to said party’s ability to meet the required timelines and/or level of quality. DIG is not responsible for any delay or defect caused by separate third party or the Client’s in house teams.

Website Hosting
Whilst DIG recommend alternative hosting companies to host websites, no guarantees can be made as to the availability or interruption of this service. DIG cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Delays
Illness, injury, or other events beyond DIG’s control, such as: fire, theft, computer failure, and Acts of God may result in a delay of unpredictable length.

Changes to the Terms and Conditions
DIG reserves the right to change or alter these terms and conditions at any time without notice.

IMPORTANT NOTICE
Please contact DIG if you have any questions or concerns regarding these Terms and Conditions.